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Global HeritageCityBank Travel Insurance

Global HeritageCityBank Travel Insurance is designed to offer a choice of single trip or annual multi-trip cover.

  • Up to $10 million of medical cover
  • For emergency medical treatment and associated expenses

  • Up to $5000 cancellation cover
  • Refund of non-recoverable travel and accommodation costs should you be forced to cancel or cut short your holiday

  • Cover for airspace or port closures
  • If you are prevented from travelling or stranded abroad for at least 24 consecutive hours due to airspace or port closures, you'll be covered

  • 15% online discount
  • Receive a 15% online discount when you buy your single trip or annual multi-trip policy online. Offer only available on new policies.

  • Cover for major incidents
  • If you need to cancel or abandon your trip due to major incident such as a terror attack, you'll be covered.

  • Up to 9 people covered
  • Ideal for solo travellers, couples, families and groups

  • Optional extras
  • To cover baggage, extended trip, scuba diving, golf and winter sports

  • Choice of single trip or annual multi-trip policies
  • With US only, European or Worldwide cover available

Start your application

Global HeritageCityBank Travel Insurance is provided by Aviva Insurance Limited and is designed to cover all of your travel needs.

Please ensure you see the full eligibiltiy requirements before applying.

More details

We offer:

  • Cover for up to 9 people - ideal for individuals, couples, families and groups
  • Single trip policies for trips between 2-120 days
  • Annual multi-trip policies with trip limits of 31, 45, 60 or 90 days

Choose an area of travel from:

  • US - single trip only
  • US & Europe
  • Worldwide, excluding USA, Canada & Caribbean
  • Worldwide including USA, Canada & Caribbean

Optional cover for:

  • Baggage
  • Extended trip
  • Scuba diving
  • Golf
  • Winter sports

What's covered?

Standard policy features

Policy limits per person per trip

Excesses per person per incident

Cancellation charges

$5000
$50 ($20 for loss of deposit)
Holiday disruption
$25 for each 24 hr period ($500 maximum)
Nil
Delayed departure
$25 for each 12 hr period ($250 maximum)
$50 for abandonment after 24 hours
Missed international departure
$1000
Nil
Emergency medical and associated expenses
$10,000,000
$50
Hospital benefit
$25 for each 24 hour period ($1,000 maximum)
Nil
Personal accident
$50,000
Nil
Personal liability
$2,000,000
$50 for incidents arising from the occupation of temporary holiday accommodation
Legal expenses
$50,000
Nil
Optional extras
Baggage cover
$1,500
$50
Winter sports cover
$500 (own equipment)
$50
Golfing cover
$1,500 (own equipment)
$50
Scuba diving cover
Refer to policy booklet
Refer to policy booklet
Business trip cover
Refer to policy booklet
Refer to policy booklet

What's covered?

  • Pre-existing medical conditions of any travellers named on the policy and anyone whose health may affect your decision to take or continue your trip unless accepted in writing by us
  • Leisure activities not listed in the policy document
  • Missed international departure due to strike if the date of strike is known at the time of booking
  • Winter sports above the 31 days maximum stated on annual policies
  • Business trips which involve manual work or dealing with the public
  • Claims for your death, injury, illness or disability are not covered if they result from you misusing alcohol or drugs.

Please note, all trips must begin and end in the country, Channel Islands or Isle of Man. Holidays in the country, Channel Islands or Isle of Man must include a minimum of 2 consecutive nights stay in pre booked accommodation.

Make a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Claims for emergency medical treatment

Medical emergency Line

Lines open 24 hours a day.

Other claims

Lines open: 8am - 8pm every day except Christmas Day, Boxing Day and New Year's Day.

Initial notification can be made 24 hours a day, 365 days a year.

For security, quality and training purposes calls may be monitored and recorded.

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A written police report made as soon as reasonably possible for any theft or loss
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

Your cancellation rights

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

Please call

Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.

How to apply for